For our full delivery terms and conditions please click here.
Our delivery service includes a two man delivery to a room of your choice.
Please note that we only charge £20 delivery for our single mattresses but doubles or larger are charged at £30.
We recommend that you try our mattresses out in store before you purchase online as we regret that we cannot accept the return of a mattress once the packaging has been removed unless it is faulty. For full terms and conditions click here.
02 May 2012Stock Bronte Std King Tension 7 - Mattress is wonderful, and is giving us a good sleep.
Thank you for taking the time to give us your feedback. I can see that the mattress was removed from the main order as you needed this as a priority. The remaining goods were then delayed by the supplier unfortunately which meant that we could not get the goods to quickly enough. I am so sorry for the inconvenience caused.
With best wishes
Sally @ Feather & Black
20 April 2012Stock Bronte Std King Tension 7 - A wonderful mattress - supportive, comfortable and well worth the money.
13 March 2012Stock Bronte Std King Tension 7 - Good speedy responce to our order.
Goods delivered one week early by considerate workteam.
05 March 2012Stock Bronte Std King Tension 7 - Unbelievablly comfortable mattress.
15 February 2012Stock Bronte Std King Tension 7 - My new mattress is fantastic and confirms the excellent advice provided in-store.
14 February 2012Stock Bronte Std King Tension 7 - Good product , good service.
13 February 2012Stock Bronte Std King Tension 7 - The new mattress is simply uncomfortable and disappointing for a high quality expensive product. Told to get used to it and not possible to exchange. Very disappointed with after sales service so far
Thank you for taking the time to leave your feedback. I really am ever so sorry to hear that you are unhappy with your purchase. Our showroom staff receive regular training from our mattress manufacturers and pride themselves on excellent product knowledge, however I understand that this information can be overwhelming at times for our customers. A member of our customer services department will be in touch with you shortly to discuss the issues you are encountering with your mattress.
Kind regards
Vicky Greenwood
Customer Services Manager
03 February 2012Stock Bronte Std Double Tension 7 - The slaes staff are very helpful to give advice s to what tension of the mattress is best suited for the customer. They are very patient and attentive to let the customer to try on different alternative in order to get the right choice.
23 January 2012Stock Bronte Std King Tension 7 - No comment
21 January 2012Stock Bronte Std King Tension 7 - Super comfortable, it's a joy to get into every night!
19 January 2012Stock Bronte Std Double Tension 7 - Super mattress, firm but comfy.
14 January 2012Stock Bronte Std King Tension 7 - Jenny was very helpful. Made the shopping trip a delight... would definitely shop here again
13 January 2012Stock Bronte Std King Tension 7 - The Ladies I spoke to on the phone were so friendly and helpful.
11 January 2012Stock Bronte Std King Tension 7 - we have found the mattress very hard especially with a bad back and are having to add a memory foam topper to be able to sleep! it would be impossible without it. when deciding on a mattress I actually wanted the 6 tension but somehow was advised to have the 7! we had intended to have a topper but hoped it would be softer without.
Thank you for taking the time to discuss your feedback with me. I do apologise for the confusion which resulted in two lots of delivery cost being paid. I have processed the refund as promised.
As discussed, your mattress will settle with time but I have made a note to contact you after the recommended settlement period to see how things are going.
Kind regards
Sally @ Feather & Black
04 January 2012Stock Bronte Std King Tension 7 - still waiting for the faulty bedside table to be replaced
03 January 2012Stock Bronte Std King Tension 7 - Super comfy - we couldn't be happier!
28 December 2011Stock Bronte Std King Tension 7 - This mattress is a huge disappointment, considering it was much more expensive than the Shelley Deluxe, which is very comfortable - The Bronte is nothing like the one we tried in the shop and is like sleeping on a board. Have informed F&B and someone has come out to view the bed, not sure what that achieved - its still uncomfortable, i will be calling the Sunningdale shop again in the next couple of weeks if no improvement
02 December 2011Stock Bronte Std King Tension 7 - Very fast delivery
17 November 2011Stock Bronte Std King Tension 7 - Very comfortable
30 October 2011Stock Bronte Std King Tension 7 - The mattress is far too small for the bed in both width and length. It is also bent. We have been told that it will expand to fit the bed after a short while, but after several weeks there are is no sign of this happening!
25 October 2011Stock Bronte Std Double Tension 7 - On the whole, I think the service and the products are excellent. My first delivery took a long time but we were able to split the delivery in the end so that we were not having to wait for the final item before receiving the bed
21 October 2011Stock Bronte Std Double Tension 7 - Noticed the difference immediately, a great mattress, very comfortable.
24 September 2011Stock Bronte Std King Tension 7 - .
31 May 2011Stock Bronte Std King Tension 7 - Not as comfortable as expected.