Tennyson Mattress

Tennyson Std Super King - Very comfortable

Tennyson Std King - Not very happy with the mattress I chose

I am so sorry to hear that you are not entirely happy with your new Tennyson mattress. I have e-mailed you directly to find out a little more detail.
With best wishes
Sally @ Feather & Black

Tennyson Std King - Delivery period too long - date was changed several times.
Staff not particularly helpful.

Tennyson Std Double - The service at the store is excellent. Knowledgeable and very helpful. However the delivery guys ruined it by leaving permanent dirt spots all around the places, from entrance to staircase to bedroom. None of them had asked to inspect if there's any damage to the property after delivery is made and simply told my wife to sign the form. My wife was busy as our baby was sick therefore did not notice any of these. The complaint was made on the same day but after weeks and we were told nothing can be done as my wife had signed the form to confirm everything is ok. The delivery company called on same day to understand what happened but sounded we're trying to blame them on something already exist. We had many deliveries and this is the worst, not the kind would expect from such high price mattress company. Its a shame as we liked the children bedroom so much, but because of this we will never go back to F&B.

I am so sorry to hear that you feel that your property was damaged during the course of the delivery of your mattresses. I can see from the notes on your account that we did raise this with our delivery partners at the time however, based on the damage shown in the photographs they felt that a mattress could not have caused this damage and that they were not responsible. I have escalated this to Director level with them and will be in touch directly once they have completed their investigations.
With best wishes
Sally @ Feather & Black

Tennyson Std King - As Above

Tennyson Std Super King - Excellent advice and customer service in shop

Tennyson Std King - not exactly what I ordered, but good enough

Tennyson Std King - Very good sales service but the delivery and construction side was poor. Fairly rude and sloppy staff on the delivery side. No email confirmation of the delivery date and the chaps that turned up were terrible.

Tennyson Std King - We already have one and this second one is a reflection of our entire satisfaction with what we have already experienced.

Tennyson Std King - The rating says it all

Tennyson Std Super King - our mattress is the subject of an ongoing customer support issue. the mattress is at least 5cm undersized in both length and width. we have been advised to monitor the issue over a 12 week period. 6 weeks in, while the gap has reduced slightly but we would be very surprised if this reduces further. while the mattress is very comfortable the aesthetic appearance is obviously a massive let down on what is a premium product. we look forward to F&B contacting us in due course to propose an appropriate solution.

Tennyson Std King - Great mattress! Love it. Lots of good sleep on it already. I look forward to going to bed.

Tennyson Std Super King - great

Tennyson Std Super King - It's a wonderfully comfortable mattress, but far too heavy to turn!

Tennyson Std King - Fanrastic mattress

Tennyson Std Super King - Very efficient

Tennyson Std King - It would be very helpful if the old mattress could be removed when the new one is delivered -even for a reasonable price.

Tennyson Std King - Still settling in but looking very good at the moment.

Thank you for taking the time to give us your feedback. It is lovely to receive such high praise and I will ensure that Nick gets the recognition he deserves.
Kind regards
Sally @ Feather & Black

Tennyson Std Double - Never ever have I slept so well.

Tennyson Std Super King - We found the staff very pleasant but not as knowledgeable and therefore not as helpful as we has hoped for the selection of our mattress.

Tennyson Std Double - What a wonderful mattress, every penny well spent. It's a shame that I've had to spend 3 nights of the first month with the mattress on the floor due tothe actual bed breaking. But it's a credit to the workmanship of the mattress that I couldn't tell the difference in my sleep!

Tennyson Std Double - Apalling service and customer relations. My bed took almost 3 months to receive from the start of the order to its completion as the wrong size was delivered. The linen I bought was also covered in dirty marks. I shall certainly not be using Feather and Black again.

Tennyson Std Double - The sales team were very good but the delivery service for which there is a charge was dreadful. Delivery was in my area on 2 days only-both of which I work-and no time could be specified. The delivery team were rude, aggressive, made the divan base dirty, put the casters on the bed by picking up the divan base and dropping it. I am waiting for a replacement base to be delivered and have requested that the same 2 men do not come to my house.

Tennyson Std King - I found the whole end to end service, excellent. Staff were very knowledgable and helpful and kept me informed of what was happening throughout the whole process.