SiennaUp to 30% off

Sienna Bedstead Superking - I was very happy with the in-store staff but the delivery was a let down. My front door was damaged and a bedside table and wall in my bedroom was also damaged. I didn't notice most of the damage till the delivery men were gone so felt it was too late to complain.

I am so sorry to hear that the crew caused some damage to your property in the course of delivering your new bed and mattress. I would like to take this up with our delivery company so if you are able to give me any more details that would be most appreciated. Please do feel free to e-mail me directly.
With best wishes
Sally @ Feather & Black

Sienna Dressing Table - very efficient and friendly

Sienna Dressing Table Stool - As Above

Sienna Dressing Table Mirror - As Above

Sienna Chair - very attentive

Sienna Bedside - great product ,great service. Kept informed about prompt delivery. Bought in the sale so even better!

Sienna Bedstead Superking - A very beautiful bed. I love it!

Sienna Dressing Table Stool - GOOD UPHOLSTERY

Sienna 5 Drawer Chest - DRAWERS ARE QUITE STIFF AND DON'T OPEN EASILY.

Sienna Dressing Table - WAS DAMAGED BUT I WAS COMPENSATED

Sienna Bedstead King - NOT SURE ABOUT THE QUALITY OF THE WOOD IN ALL OF THE PRODUCTS, WHAT KIND OF OAK IS IT?
GOOD UPHOLSTERY ON BEADHEAD

Sienna Dressing Table Mirror - GOOD QUALITY MIRROR

Sienna Chair - Very helpful. Tottenham court rd store and tel online services both bery good. Delivery is good too.

Sienna 5 Drawer Chest - As Above

Sienna Bedside - As Above

Sienna 5 Drawer Chest - Very helpful in store service and follow up

Sienna Bedside - As Above

Sienna Bedstead King - As Above

Sienna Bedside - Once the order was placed we received one e-mail to advise that there would be a delay on the order until the end of Feb. We had no problem with this, however we had to contact the store in March to find out where our order was and were advised that if we paid the balance the delivery would be arranged, we paid there and then by card but before the transaction was complete the assistant said she would have to end the call and did not ring back, we rang the following day and were advised "oh yes the payment OK but I had to put the phone down to allow the payment to go through! Could we not have had a courtesy call to let us know this! We then had to chase delivery and then chase delivery time when it did arrive the headboard was missing and I had to chase that up as well - not a great service experience you must agree!

Sienna Dressing Table Mirror - As Above

Sienna Dressing Table - As Above

Sienna Dressing Table Stool - Good in-store service and good delivery service.

Sienna Dressing Table - But the drawers are very loose!

Sienna 5 Drawer Chest - The runners for the drawers are badly made and already loose; so it is very dificult to locate the draers correctly when replacing them.

Sienna Bedside - Good in-store service and good delivery service.

Sienna Dressing Table Mirror - The wooden base of the mirror is slightly distorted so it spins around on top of the dresser whenver you touch it!

Sienna Bedstead King - Good in-store service and good delivery service.

Sienna Chair - Helpful staff. The lady let me know quickly that there was a problem with one of the items ordered and arranged cancellation and refund as requested. Delivery was much faster than anticipated. Would have liked the delivery men to have been able to help to move an item that was being replaced but company policy did not allow this.

Sienna Bedstead King - All fine

Sienna Bedstead King - I would shop there again and recommend the store to friends.

Sienna Bedside - As Above

Sienna Dressing Table Stool - much better than anything else I could find in style and colour

Sienna 5 Drawer Chest - Helpful and friendly

Sienna Bedside - As Above

Sienna Bedstead King - As Above

Sienna Dressing Table Stool - My only complaint is that the boxs the items were delivered in have always arrived very dirty. Previous purchases included bedding and sheets which were also dirty. I presume your warehouse needs a spring clean!

Sienna Dressing Table Mirror - As Above

Sienna Dressing Table - As Above

Sienna Bedstead Superking - The service in the store and with the delivery company was excellent. I have no complaints.

Sienna 5 Drawer Chest - Only same is that you were offering a kingsize bed for the price of a double bed, but did not range a kingsize bed in the range we wanted, so we were unable to partake in the offer, nor was alternative offer given.

Sienna Bedstead King - As Above

Sienna Bedside - As Above

Sienna Bedstead King - Was expecting the bed to be assembled when delivered, i ordered the bed over the phone direct with feather and black.Obviously, i hadn't been made awhere of the fact that you have to pay extra for this service,after spending the best part of £2500 i just assumed this was all included.The delivery men just left me with a bed still boxed up, didn't want to even unwrap it and then left!
After a few phone calls to feather and black,and a very helpful member of staff at the T wells branch,I resolved the problem to my satisfaction.

I am so sorry to hear of the misunderstanding with regards to the assembly of the bed that you purchased. All of our sales staff are fully aware that assembly is to be offered and the cost of this should be made clear. If the customer choses not to take this option, then a "No Assembly" option is selected against the order and this would appear on the customers order confirmation as it does on yours. As soon as we became aware of the situation, as a gesture of goodwill we did refund you the amount that you would have paid for assembly had you been charged for it.

With regards to the crew not taking the packaging away, we were very concerned when you mentioned that they had quoted you a charge to take this away. There is no charge for this service and we did raise this issue with the Customer Services Manager from the delivery company. She personally contacted you to discuss this further and during the course of that conversation, it was established that the figure mentioned by the crew was in fact what they 'thought' would be the approximate assembly cost and was nothing to do with taking the packaging away. Regardless, this is something that they should never have discussed with you as they are a third party company. It was also agreed that the delivery crew would return to collect the packaging. I do apologise for the confusion and any inconvenience this caused to you.

With best wishes
Sally @ Feather & Black

Sienna Bedstead Superking - Very helpful

Sienna Bedside - As Above

Sienna 5 Drawer Chest - Sales staff very helpful and accommodating. Delivery staff also the same

Sienna Bedstead King - Beautiful bed and very comfortable. Not a perfect fit together however leaving a small gap around one of the legs.

Sienna Bedstead Superking - A fantastic bed but we are still awaiting a few replacements of 'plastic things'.

I can see from the notes on your order that the slat caps were posted out to you on 19th December. I'm sorry that these haven't arrived with you and I will arrange for some more to be sent out.

Apologies for the confusion over the packaging at the time of delivery but I'm pleased to see that the delivery company did resolve this for you.

Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - staff were friendly and helpful, delivery came on time and without a hitch.

Sienna 5 Drawer Chest - The staff in your Beaconsfield branch are excellent, so friendly, helpful and welcoming. It was a pleasure to visit the shop.