OxfordEveryday Low Prices

Oxford Bedstead Double - lovely bed

Oxford Bedstead King - Fantastic product, very attractive and sturdy

Oxford Bedstead King - Well priced quality product

Oxford Bedstead Double - Lovely bed! Very pleased. The guys who assembled it were great. Fast, efficient, pleasant.

Oxford Bedstead Double - Lovely, high quality products. Some good offers.

Oxford Bedstead King - Very pleased with product. It is easy to assemble and sturdy when built. Looks very good

Oxford Bedside - Poor fitting and manufacture meant item had to be replaced, new item is OK

I am sorry to hear that one of the Oxford Bedsides needed to be replaced. I'm pleased to see that we were able to get a replacement out to you fairly quickly and apologise for the inconvenience caused.
With best wishes
Sally @ Feather & Black

Oxford Bedstead Double - Satisfactory

Oxford Bedstead Double - It was very difficult to arrange a convenient delivery, and when the item was delivered it was incorrect. Redelivery of the correct item was then arranged swiftly and curteously. If only that were the case for the original item.

Oxford Bedstead Double - Looks lovely in my daughter's new bedroom. Hard to get her out of bed these days. Very please with the appearance and quality.

I am delighted to see that you are so pleased with the overall service despite the not so pleasant delivery experience! The crew should always wear plastic shoe covers when they are inside your property so I will be sure to raise this with our delivery partners. By way of apology, I will pop a little something in the post to you.
With best wishes
Sally @ Feather & Black

Oxford Bedstead Single - Service in the shop was good, and the delivery to London was good. Delivery to Norfolk was terrible. I had 1 call of a delivery date and then when I requested a different date to the one offered it all went downhill. I had to ring the depot to get dates - initially they were very vague, then promised to deliver at a certain time, then after a 2nd call ( I had to call them) given a time I had requested not to have. I only managed to get it altered when I got very angry. They were poorly organised and unhelpful and made me feel they were doing me a favour. I would never use Feather and Black for deliveries to Norfolk.

Oxford Bedstead King - As Above

Oxford Bedside - As Above

Oxford Bedstead King - Easy to put together, looks classy and sturdy

Oxford Bedstead King - The bed is really creaky! Everytime my husband rolls over I wake up. We've a tempur mattress, so this was never a problem previously, but it really sounds like the bed is feeling the strain!

Thank you for taking the time to give us your feedback. I have asked someone from our Customer Service team to give you a call regarding the bed.
With best wishes
Sally @ Feather & Black

Oxford Bedside - Draws are a bit stiff to open/close, but otherwise very good.

Oxford Bedstead King - We really like the bedstead and it is great value. The only negative we have is the length of the bedstead is approx 5-10cm longer than the matress and leaves a gap.

Thank you so much for taking th time to give us your feedback.

As all of our mattresses are handmade from natural materials, we do have to allow for a slight tolerence for movement with use. This settlement process takes approximately 12 weeks and after this time, provided you have followed the instructions in the care guide which came with your mattress, we are confident that you will find that the mattress has expanded and the gap will be significantly reduced.

At the end of this period, if you feel that the mattress is still too small, please do let us know and we will be more than happy to arrange for someone to come out and inspect it for you.
With best wishes
Sally @ Feather & Black

Oxford Bedstead Single - Service was excellent - see below

Oxford Bedside - As Above

Oxford Bedstead Single - Quick and convenient delivery

Oxford Bedside - As Above

Oxford Bedside - Alison at the kingston store is simply wonderful. Takes customer service to another level.

Oxford Bedstead Single - Looks good, plain but stylish

Oxford Bedstead Double - .

Oxford Bedside - Service was good however I still have items outstanding that I have paid for but have heard nothing about. I also missed out on a promotion that no-one told me about. Whilst I purchased just before it started perhaps someone could have mentioned it to me. That would have made it a really good service.

Oxford Bedstead King - As Above

Thank you so much for taking the time to give us your feedback. I have checked your orders and can see that there is a Throw and some Cushions outstanding from another order. These are due to arrive in our warehouse any day now so you will shortly be receiving an e-mail confirming that they are ready for delivery by our courier. We do constantly monitor our prices to ensure that we are competitive which can on occasion result in price reductions after an order has been placed.
With best wishes
Sally @ Feather & Black

Oxford Bedstead Single - Delivery took 2 months to arrive at least and then when it arrived it wasn't our order on the lorry! Very annoying as we had taken down the old beds and my Husband had taken time off work