MarbleheadUp to 35% off

Marblehead Dressing Table Oak - Very helpful and friendly. Lovely range of furniture on offer

Marblehead 6 Drawer Chest Oak - In hindsight, I would have expected runners for the drawers in the desk and chest of drawers

Marblehead 3 Drawer Bedside Oak - Good quality

Marblehead 5ft Storage bed - As Above

Marblehead 8 Drawer Chest Oak - There was damage to the corner of a drawer, a knob fell off and the drawers were very stiff. So initially I was disappointed and would have rated as poor, however servico fixed the problems so I am satisfied. Shame it was not perfect to begin with for such an expensive item.

Marblehead 3 Drawer Bedside Oak - Dealt with problems promptly.

Marblehead 4ft6 Storage bed - We love our bed - easy to construct, helpful deliver men, but most importantly seriously comfortable and well made bed.

Marblehead 4ft6 Storage bed - From start to finish service etc was excellent,would thoroughly recommend you to anyone.

Marblehead 5ft Storage bed - Lovely bed, especially the storage

Marblehead 3 Drawer Bedside Oak - Delivery people were professional and efficient

Marblehead 8 Drawer Chest Oak - As Above

Marblehead 5ft Storage bed - As Above

Marblehead 5ft Storage bed - Lovely good quality bed. The drawers are strong and great for storage

Marblehead 1 Drawer Bedside Oak - Good service

Marblehead Blanket Box Oak - But please see comment in the "mattress" section below.

Marblehead 6 Drawer Chest Oak - As Above

Marblehead 3 Drawer Bedside Oak - As Above

Marblehead 4ft6 Storage bed - See comments below (under "mattress" secion).

Marblehead 5ft Storage bed - No explanation came with the mattress to explain why the mattress is smaller than the base. I assume the mattress will settle in?

Thank you so for taking the time to give us your feedback. I am very concerned to hear of the poor service provided by our delivery partners and will contact you directly for some more details in order to feedback to them. With regards to the size of the mattress, yes you are completely correct in saying that it will settle and expand slightly with time.
With best wishes
Sally @ Feather & Black

Marblehead Dressing Table Oak - We love F&B but delivery this time was poor. Thanks for rectifying your mistake by giving us a storage bed as the bed we bought didn't exist. See you soon.

Marblehead standard fabric stool - As Above

Marblehead Dressing Table Mirror Oak - As Above

Marblehead 6 Drawer Chest Oak - As Above

Marblehead 1 Drawer Bedside Oak - The first 2 that were delivered had to be returned as the drawers didn't open.

Marblehead 5ft Storage bed - The bed was very quick and easy to assemble

Marblehead Blanket Box Oak - we went to the shop in Fulham they had appalling service,the manager didn't want to serve us as he was too busy making himself a cup of tea, the junior member of staff who was sent to help us had inadequate training. At first we thought we wanted fitted wardrobes but he didn't know about the product so couldn't answer any of our questions and had no sales material to help him. We then decided to ring the order in as I love the product, but didn't realise it just got routed to anouther store. It took me an hour to spell every single item I wanted and delivery detail to the shop assistant on the phone (I don't have a thick accent). Whereby she got the amount of money wrong three times, so I constantly had to re ring and ask for another statement.

Marblehead 1 Drawer Wardrobe Oak (Free assembly included) - I like the wardrobe but it is small, and doesn't have enough built in storage solutions that other modern wardrobes come with, but it matches the other pieces of furniture so we went with it.

Marblehead 1 Drawer Bedside Oak - we went to the shop in Fulham they had appalling service,the manager didn't want to serve us as he was too busy making himself a cup of tea, the junior member of staff who was sent to help us had inadequate training. At first we thought we wanted fitted wardrobes but he didn't know about the product so couldn't answer any of our questions and had no sales material to help him. We then decided to ring the order in as I love the product, but didn't realise it just got routed to anouther store. It took me an hour to spell every single item I wanted and delivery detail to the shop assistant on the phone (I don't have a thick accent). Whereby she got the amount of money wrong three times, so I constantly had to re ring and ask for another statement.

Marblehead 6 Drawer Chest Oak - As Above

Marblehead 7 Drawer Chest Oak - As Above

Marblehead 5ft Storage bed - As Above

Thank you for giving me the opportunity to discuss your feedback with you today. Although this is obviously not the kind of feedback we like to see it is important that we know of any potential training issues. When the order was eventually put through over the phone, there was some confusion over the correct prices which as discussed appear to have been down to showroom specific promotions. Your feedback will of course be passed to the relevant people and again, please accept my sincere apologies for the less than perfect level of service experienced.
With best wishes
Sally @ Feather & Black

Marblehead 3 Drawer Bedside Oak - I like Feather and Blacks products. In the sale, they represent good quality for a reasonable price.

Marblehead 1 Drawer Bedside Oak - we purchased a bed and bedside tables which we had delivered to Southwold on 8th Feb. whilst we have no problem with the quality of the product, the logistics of their delivery was frankly awful. whoever you have engaged to provide the service are only willing to deliver to Southwold on wednesdays, if you cannot be there is just slips a week.

having finally agreed on a wednesday we were promised delivery between 10am and 2pm. when I had heard nothing by 2pm I contacted the depot to be told their systems were down and therefore were not sure where the delivery was. when they finally decided to actually contact the driver I again heard nothing. when I chased again I was told they had expected the driver to contact me which he didn't. I was then told he was running late (no really?). I stated my position which was that I needed to be away from the property by 3pm and they said they would get back to me. They eventually came back to say that they couldn't be there by 3pm but hoped to be there by sometime after 3.30pm. I restated my position that I could not wait that long and therefore asked for it to be delivered on the next Friday when I was next planning to be at the property. I was told that was not possible as they only delivered to Southwold on Wednesdays on Feather & Black's instructions.

I finally agreed to wait until 3.30pm thus messing up subsequent appointments for me when they did actually arrive only for one of the crew to disappear into my new toilet. No apologies of course.

contacted F&B subsequently and were promised that someone from Customer Services would be in touch. Nothing has happened, surprise surprise!

the summary is that the product is fine but we are very unlikely to use Feather & Black again due to the very poor delivery service you offer.

Marblehead 5ft Storage bed - exactly as was advertised

Marblehead 1 Drawer Wardrobe Oak (Free assembly included) - The doors do not fit properly and look wonky

I am sorry that the delivery of your order took longer than expected. The Marblehead range is one of our most popular and as such, ideally we would always have stock available. However, due to the popularity, stocks did run out in the run up to Christmas.
We would love to have our own delivery fleet but at the moment we are reliant on using third party delivery companies who obviously arrange their own delivery slots directly with our customers.

With regards to the doors of your wardrobe not fitting properly, had we been aware of this then we would have been more than happy to either send a technician out to rectify the problem or replace the whole wardrobe. A member of our Customer Service Team will be in contact shortly to discuss this further.

Kind regards
Sally @ Feather & Black

Marblehead 4ft6 Storage bed - Very effecient service throughout

Marblehead 6 Drawer Chest Oak - As Above

Marblehead 3 Drawer Bedside Oak - As Above

Marblehead Dressing Table Oak - A lovely dressing table, just what I was looking for.

Marblehead 6 Drawer Chest Oak - We're really pleased with the furniture we bought at Feather& Black; plenty of storage space and stylish. It looks great.

Marblehead standard fabric stool - I had looked at other bedroom furniture sets and none had a matching stool - completes the set perfectly.

Marblehead Dressing Table Mirror Oak - So pleased to find that the dressing table had a matching table mirror which looks great.

Marblehead 3 Drawer Bedside Oak - We're really pleased with the furniture we bought at Feather & Black; plenty of storage space and stylish. It looks great.

Marblehead 6ft Storage bed - Went together easily

Marblehead 6ft Storage bed - Our experience was a positive one. Your sales staff were helpful and courteous, the delivery arrangements prompt and efficient.
I only have one minor grumble; the deliverymen who built the bed, took the build instructions and the tools with them.

Marblehead 4ft6 Storage bed - The non-visible parts of the bed were not oak as the rest of the bed is. The 34 slats the matrass rests on seem a bit weak as they seem to be made of fairly cheap wood.