16 May 2012Amberley Bedstead King - Could be helpful if delivery people unwrapped the bed and took away the paper and wrappings. We know it was self assembly but getting rid of the wrspping was difficult
Thank you so much for taking the time to give us your feedback. The crew should have unpackaged the bed and taken all of the packaging away with them regardless of whether they were assembling the bed or not. I will feed this back to our delivery company and I am very sorry for any inconvenience caused.
With best wishes
Sally @ Feather & Black
10 May 2012Amberley Bedstead Superking - The personal attention to service was exceptionally good, and the quality and value of the products again was excellent. Very impressed.
10 May 2012Amberley Bedside Right - As Above
10 May 2012Amberley Bedside Left - As Above
09 May 2012Amberley Double Wardrobe - Couple of scratches
09 May 2012Amberley 5 Drawer Chest - Excellent
17 April 2012Amberley Bedstead King - Personally, I am extremely disappointed with the level of service which I received from Feather & Black. Having been told that my bed/mattress which had cost over £2000 would be ready for delivery within 2-3 weeks, noone from F&B contacted me to provide a delivery date until I chased and ultimately had to speak to their contracted delivery company. The goods were then not delivered on the arranged date and again F&B took no responsibility for this and told me that I had to speak myself to their delivery company which I don't find to be acceptable customer service, particularly when the second delivery also didn't arrive at the pre-arranged time which was now over 3 months after the original order date. I am also still waiting for a response to my written complaint to the company which was sent by email approximately a month ago. Do not buy a bed from this company. They do not care about their customers other than getting their money!!
I am so sorry to hear of the apparent lack of communication in respect of your order. I am currently in touch with our delivery partners in order to establish what happened with regards to the failed deliveries and will be in touch with you directly.
Kind regards
Sally @ Feather & Black
13 April 2012Amberley Bedstead King - Got great service: asked for early delivery for visitors arriving and delivery arrived!!
I'm so pleased that after your initial concerns we were able to get the delivery arranged in time to ensure that your visitors had a nice comfy bed to sleep in. If there is anything else I can help with, please don't hesitate to let me know.
Kind regards
Sally @ Feather & Black
26 March 2012Amberley Bedstead King - Good
20 March 2012Amberley Bedstead Superking - very good service and good delivery service
20 March 2012Amberley Bedside Right - As Above
20 March 2012Amberley Bedside Left - As Above
04 March 2012Amberley Dressing Table Stool - Very helpful with delaying delivery when my mother went into hospital
18 February 2012Amberley Bedside Left - excellent service thank you
18 February 2012Amberley Bedstead King - As Above
18 February 2012Amberley Bedside Right - As Above
14 February 2012Amberley Bedstead King - Good solid bed. Very good construction, doesn't creak or move at all
11 February 2012Amberley Bedside Right - Ditto the Bedside right!
11 February 2012Amberley Bedside Left - A beautiful, high quality product!
23 January 2012Amberley 5 Drawer Chest - Lovely quality piece of furniture
I am so sorry to hear that you are disappointed with your laundry bin. Our customer service team will be in contact to arrange a replacement for you.
With best wishes
Sally @ Feather & Black
13 January 2012Amberley Bedstead King - Great delivery drivers, couldn't have been more helpful
23 December 2011Amberley 4 Drawer Chest - Excellent service in the shop. Very helpful with information about choosing the right mattress.
23 December 2011Amberley Bedside Right - As Above
23 December 2011Amberley Dressing Table - As Above
23 December 2011Amberley Bedside Left - As Above
07 December 2011Amberley Bedside Right - Efficient and speedy
07 December 2011Amberley Bedside Left - As Above
06 November 2011Amberley Dressing Table Stool - In store service (Guildford) was very good.I dealt with both members of staff, they provided a personal and professional service that I would happily recommend.
06 November 2011Amberley Dressing Table - As Above
06 November 2011Amberley Dressing Table Mirror - As Above
06 November 2011Amberley 4 Drawer Chest - As Above
06 November 2011Amberley 5 Drawer Chest - As Above
06 November 2011Amberley Bedstead King - As Above
It is always a pleasure to receive such lovely feedback, I will be sure to pass this on to the Guildford store.
With best wishes
Sally @ Feather & Black
06 November 2011Amberley Bedside Left - As Above
13 October 2011Amberley 5 Drawer Chest - Looks stylish in the room and is strong and sturdy. Good size too.
27 September 2011Amberley 4 Drawer Chest - Distribution lets them down
27 September 2011Amberley Dressing Table Mirror - As Above
27 September 2011Amberley 5 Drawer Chest - As Above
27 September 2011Amberley Bedside Right - As Above
27 September 2011Amberley Dressing Table Stool - As Above