18 May 2012Noah Trundle - Good product, fast service, happy
18 May 2012Noah Std 3' - As Above
18 May 2012Noah Std 3' - The service we received was excellent.
17 May 2012Noah Trundle - Excellent
17 May 2012Noah Std 3' - Ideal
17 May 2012Noah Std 3' - Brilliant service and lovely beds. Would use the build it service again as it made life so much easier having just moved in !
Thank you!
15 May 2012Noah Std 3' - Good service
10 May 2012Noah Desk Top Storage - Really excellent service in the Harrogate store and very polite and efficient delivery service - we were really impressed and will recommend Feather and Black to our friends.
10 May 2012Noah Std 3' - Still troubled by a terrible smell, am very worried that it is detrimental to the health of the children. This powerful and deeply unpleasant smells overwhelmed the room and can be smelt in other areas of the house
I am so sorry to hear that your guests had no beds to sleep in because of the late delivery of your order. Unfortunately we had some unexpected delays from our supplier which meant that your goods took much longer than anticipated to be delivered.
With regards to the Noah items smelling, we did have a couple of instances of this occuring when the product has been wrapped / packaged too soon after the painting process, therefore not allowing the paint time to dry completely. A member of our Customer Service Team will be in touch later today to discuss how we can resolve this for you.
With best wishes
Sally @ Feather & Black
08 May 2012Noah Desk Top Storage - Useful accompaniment to the desk.
08 May 2012Noah Desk - Lovely looking solid desk.
04 May 2012Noah Under Bed Storage - Service from the shop was first class. But service let down be delivery company- bunkbeds put up fine but room left a mess - not all packaging uplifted. When they attended for a second time to deliver a mattress - far too quick to get in and out - did not look where they were going and ended up damaging two pictures on my wall by knocking into them..
04 May 2012Noah Std 3' - As Above
04 May 2012Noah Bookcase (supplied fully assembled) - this bookcase was my second item ordered from feather and black and it was just as good as the first.product and customer service were both excellent.i will keep coming back for more as the experience has been so good.A rare quality nowadays.
02 May 2012Noah Bookcase (supplied fully assembled) - Although the service was good, the original delivery was damaged, with chipped paint on both products, and I had to request replacement products.
The replacements were fine, but the delivery men did leave a lot of black finger marks on the items which needed to be washed off.
02 May 2012Noah 1 Drawer Bedside - As Above
01 May 2012Noah Trundle - Each time I have corresponded with F&B I have found the service to be excellent, informative and very helpful. Even when I called to discuss the issue we had with the foot-end of the bed, it seemed no trouble to get someone to come out and swap the part, FOC, with complimentary install service. All this is totally appreciated and why I hold the business in high regard.
01 May 2012Noah Std 3' - There is a slight problem with the foot end of the bed, the wood has splintered where the ball/globe screws in so its being replaced later this week.
01 May 2012Noah Under Bed Storage - Service in the shop was very good, staff very helpful, polite. The fitters of beds/furniture worked hard, very efficient.
01 May 2012Noah Std 3' - As Above
24 April 2012Noah Small Bookcase - good looking furniture and well built
14 April 2012Noah Std 3' - Terrible customer service - expectations about when our order would arrive were managed very badly. I had to phone 5 or more times to get a delivery date. I was given misleading information and promises to call me back were never kept.
I am truly sorry to hear that we let you down so badly and that the Noah Bed and mattress didn't arrive in time for your little girls birthday. You should not have had to contact us to chase your order and once we were aware of the urgency, we should have pulled out all the stops to ensure delivery was made to avoid disappointment. I will pop a voucher in the post to you to get some bedlinen for your daughter and apologise again for the inconvenience caused.
With best wishes
Sally @ Feather & Black
14 April 2012Noah Spotty Finials Pink - As Above
14 April 2012Noah Std 3' - efficient and good quality, but I do think a little over priced
14 April 2012Noah Trundle - Got a great service both from the contact centre the delivery centre and the delivery men
14 April 2012Noah Spotty Finials Pink - As Above
14 April 2012Noah Std 3' - As Above
09 April 2012Noah Small Bookcase - Excellent service from start to finish. Very helpful in the shop - not pushy which is always appreciated but very informative and knowledgeable.
09 April 2012Noah 7 Drawer Chest - As Above
09 April 2012Noah Large Wardrobe 2 door (Free Assembly) - As Above
09 April 2012Noah 1 Drawer Bedside - As Above
07 April 2012Noah Std 3' - Great quality as I anticipated - goes with the rest of the Noah furniture we have.
02 April 2012Noah Std 3' - Fantastic quality bed. Very solid.
30 March 2012Noah Storage Unit 2 Door - Service has always been fantastic with feather and black and continues to be. Helpful, efficient and pragmatic staff - a refreshing change from other retailers!
30 March 2012Noah Storage solution 2 section unit - As Above
30 March 2012Noah Storage solution 4 section unit - As Above
30 March 2012Noah Storage solution base unit - As Above
30 March 2012Noah Storage solution top unit - As Above
29 March 2012Noah Trundle - The wheels are of very poor quality and do not allow the trundle to be easily moved in and out. The trundle 'stand' is not stable/safe, therefore the trundle has to remain at floor level. The trundle mattress does not fit [too large] and I have, so far, been waiting 3 weeks for a replacement!
29 March 2012Noah Desk - The initial service was very good/helpful, but any follow up service is not good. I received a wrong sized mattress for the trundle and three weeks later I am still waiting!! You seem very happy to take an order/payment, but not to provide good customer care/services.