Sienna Bed

Sienna Bedstead Superking - A very beautiful bed. I love it!

Sienna Bedstead King - NOT SURE ABOUT THE QUALITY OF THE WOOD IN ALL OF THE PRODUCTS, WHAT KIND OF OAK IS IT?
GOOD UPHOLSTERY ON BEADHEAD

Sienna Bedstead King - As Above

Sienna Bedstead King - Good in-store service and good delivery service.

Sienna Bedstead King - All fine

Sienna Bedstead King - I would shop there again and recommend the store to friends.

Sienna Bedstead King - As Above

Sienna Bedstead Superking - The service in the store and with the delivery company was excellent. I have no complaints.

Sienna Bedstead King - As Above

Sienna Bedstead King - Was expecting the bed to be assembled when delivered, i ordered the bed over the phone direct with feather and black.Obviously, i hadn't been made awhere of the fact that you have to pay extra for this service,after spending the best part of £2500 i just assumed this was all included.The delivery men just left me with a bed still boxed up, didn't want to even unwrap it and then left!
After a few phone calls to feather and black,and a very helpful member of staff at the T wells branch,I resolved the problem to my satisfaction.

I am so sorry to hear of the misunderstanding with regards to the assembly of the bed that you purchased. All of our sales staff are fully aware that assembly is to be offered and the cost of this should be made clear. If the customer choses not to take this option, then a "No Assembly" option is selected against the order and this would appear on the customers order confirmation as it does on yours. As soon as we became aware of the situation, as a gesture of goodwill we did refund you the amount that you would have paid for assembly had you been charged for it.

With regards to the crew not taking the packaging away, we were very concerned when you mentioned that they had quoted you a charge to take this away. There is no charge for this service and we did raise this issue with the Customer Services Manager from the delivery company. She personally contacted you to discuss this further and during the course of that conversation, it was established that the figure mentioned by the crew was in fact what they 'thought' would be the approximate assembly cost and was nothing to do with taking the packaging away. Regardless, this is something that they should never have discussed with you as they are a third party company. It was also agreed that the delivery crew would return to collect the packaging. I do apologise for the confusion and any inconvenience this caused to you.

With best wishes
Sally @ Feather & Black

Sienna Bedstead Superking - Very helpful

Sienna Bedstead King - Beautiful bed and very comfortable. Not a perfect fit together however leaving a small gap around one of the legs.

Sienna Bedstead Superking - A fantastic bed but we are still awaiting a few replacements of 'plastic things'.

I can see from the notes on your order that the slat caps were posted out to you on 19th December. I'm sorry that these haven't arrived with you and I will arrange for some more to be sent out.

Apologies for the confusion over the packaging at the time of delivery but I'm pleased to see that the delivery company did resolve this for you.

Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - staff were friendly and helpful, delivery came on time and without a hitch.

Sienna Bedstead King - I have fallen in love with my new bed. Its well made and sturdy as well as looking very elegant. I am very happy and intend purchasing the whole Sienna range. I take delivery of the drawers this weekend

Sienna Bedstead King - In store service good however delivery service appalling.

Thank you for taking the time to give us your feedback which I have discussed in detail with our delivery partners. I understand that they called you with a proposed delivery date which wasn't acceptable as you needed the bed earlier. You asked if it was possible to collect the bed but unfortunately health & safety legislation does not allow for customers to come into large depots to collect. The offered date was therefore accepted by you.

However, shortly after the telephone conversation, your son arrived at the depot to collect the bed. After some discussion, he was permitted to take the bed as he was already there.

I do appreciate that the date offered wasn't convenient but delivery slots were limited due to the volume of deliveries already booked in order to get goods to customers before Christmas. I am so sorry for any inconvenience caused.

Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - Alan was so helpful at sunningdale, he couldn't have done more!

Sienna Bedstead King - Wonderful, stylish & beautiful. All my friends love it.

Sienna Bedstead King - lovely design and quality

Sienna Bedstead King - The bed itself is wonderful, thank you. What wasn't so amazing was the horrendous use of polystyrene in the packaging. It took an entire car load to be rid of the card and polystyrene. While I appreciate that you would have taken away the packaging if I had used the assembly service, that still wouldn't solved the sustainability issue. I'm sure you can do better! It's because I care about the environment that I buy long-lasting quality goods, -I'm sure I'm not your only customer that feels that way.

Thank you so much for taking the time to give us your feedback. I do completely understand your comments on the amount of packaging used. Our furniture is manufactured overseas and then shipped to our warehouse in the UK. Once a product is despatched from our warehouse, it is then subject to yet more handling by the delivery company, 4/5 of the handling actually occurs after despatch. The transit process and volume of handling makes the amount of packaging absolutely essential in order to protect the product.
With best wishes
Sally @ Feather & Black

Sienna Bedstead King - I am very pleased with the bed, it looks fantastic.

Sienna Bedstead King - I absolutely adore the bed and it looks amazing in my bedroom. My only complaint is that there's some of the whitewash paint on the upholstery. I'm so fed up with complaining (as I've complained a lot recently about other orders I've placed with other companies) I just couldn't bring myself to say anything.

Sienna Bedstead Superking - After sales service was very disappointing. The bed took longer than the stated time to be delivered to F&B's warehouses - at no point were we informed of this. When I followed up, the TCR branch promised to call with an update - they never did. We chose F&B on the basis that the bed could be delivered quickly - and ultimately it was late. When it arrived, the delivery company were supposed to remove the packaging waste from our house - they didn't.

I am so sorry that you were not made aware of the delay on your order. Our stores do check the progress of their orders and should notify customers of any delays. You should not have had to call in yourself and I have spoken to the relevant store who pass on their apologies for the lack of communication in this instance. With regards to the delivery companies failure to dispose of the packaging, we did receive an e-mail from them on the day that the delivery was made to say that you had requested that the Bedstead be left in its packaging. If you would like to discuss this further please do not hesitate to contact me.
Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - As Above

Sienna Bedstead King - Love the bedstead, looks great and built to last.
Unusual in this day and age, great product!

Thank you so much for taking the time to give us your feedback and I am delighted that you are so pleased with your new bed. It is so beneficial to receive feedback that we can learn from such as this and I will forward your comments to the Manager of your local store so that any training issues can be addressed.
With best wishes
Sally @ Feather & Black

Sienna Bedstead King - had to wait for the bed more than 3 months and had to keep chasing it up. not much help from the feather and black. disappointed with the service. will not recommend.

Thank you for your feedback and I apologise for the delays experienced. I can see that you cancelled your original order and re-ordered a different size bed purely because there was going to be a delay on the original. Unfortunately, we were then made aware that there would also be delays on this new order. I am not in any way going to try and make excuses for these delays, the fact is that the volume of sales on what was, at the time, a relatively new range completely took us by surprise and the manufacturer simply couldn't make them quick enough to keep up with demand. This issue has now been rectified which I appreciate is of no consolation to you but it is important that we learn from these experiences. Once again I am so sorry for the inconvenience caused to you.
Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - As Above

The Sienna range was relatively new to Feather & Black at the time you placed your order and the initial sales of this stunning range exceeded all expectations which unfortunately did result in a slight delay. I am so pleased that you are happy with your new furniture despite the issue with the Sienna Mirror. We will of course happily arrange a replacementon this for you and I will be in contact shortly to discuss this with you.
With best wishes
Sally @ Feather & Black

Sienna Bedstead Superking - Pretty good overall . Gould know more about the products on sale , but we had done our research so we knew what we wanted

Sienna Bedstead Superking - As Above

Sienna Bedstead Superking - We are pleased with it but would have liked the chest of drawers to be a better look and quality so we could have had the whole set.

I am delighted that you are pleased with your bed but I was concerned to read your comments regarding the chest of drawers. I have passed your feedback on to our product team so that they can investigate further.
Kind regards
Sally @ Feather & Black

Sienna Bedstead King - Excellent products but from order date takes too long to arrive

I am delighted to hear that you are so pleased with your new Sienna Bed. It is always difficult to judge the demand of a new line and the sales of this beautiful range initially took us by surprise which resulted in a slight delay. We are now back in stock across the board.
With best wishes
Sally @ Feather & Black

Sienna Bedstead King - The bed is amazing. Really great quality and looks stunning.

Thank you so much for your lovely comments. On a new range, it is very difficult to forecast demand and the initial sales took us completely by surprise but we are now fully in stock across the board. I'm glad you feel it was worth the wait and couldn't agree more that this really is a truly stunning range.
With best wishes
Sally @ Feather & Black

Sienna Bedstead King - Really poor communication from Feather and Black with regards to our delivery. Had to contact them on a number of occasions to follow up on the the status of delivery as had not been informed. The delivery company were also very poor in terms of agreeing a mutually convenient date (ie only a Tuesday) and could not tell us whether it would be an am or pm delivery until the morning of the delivery - difficult to organise for someone to be there to receive the delivery when working full time. I have written to the customer service department about such issues.

I am so sorry to hear that you were not entirely satisfied with the service you received from us. I have looked at the notes on your order and can see that there was a problem in that we were trying to contact you on a telephone number that wasn't currently in use rather than calling on the alternative number that had subsequently been provided. Our Customer Service Manager has been in correspondence with you and I do hope that this has gone some way to restoring your faith in Feather & Black.
Kind regards
Sally @ Feather & Black

Sienna Bedstead King - Very pleased with the service provided and how quickly I received the items. The assembly service was very good, well worth paying extra for. Thank you

Sienna Bedstead King - There is a loose board somewhere in the headboard that makes a slight knocking noise when moved, but otherwise this is excellent.

Thank you for taking the time to talk to me today to discuss the options open to us in order to resolve this issue for you. I apologise for any inconvenience caused but please be assured that we will get this sorted for you as quickly as possible.
With best wishes
Sally @ Feather & Black

Sienna Bedstead King - As Above

I have spoken to our delivery company regarding the delay in booking your delivery and they have advised that they did attempt to contact you a couple of times before actually managing to speak to you as there was no message facility on the number provided. We are currently working with them to implement the use of e-mail to avoid delays going forwards. I am so pleased that you are now enjoying your new furniture and apologise for any inconvenience caused.
Kind regards
Sally @ Feather & Black