Phoebe Bed

Phoebe Std Bedstead 4'6" - Haven't slept on it yet!

Phoebe Std Bedstead 4'6" - Very pleased with the bed, looks gorgeous

Phoebe Std Bedstead 5' - Very helpful staff, easy delivery process and fantastic product

Phoebe Std Bedstead 5' - As Above

Phoebe Std Bedstead 5' - My only quibble is that the top of the foot board sticks out well beyond the side of the bed and as a consequence we have walked into to it too many times to count and have suffered major bruising as a result! It has no design purpose and is mostly invisible under the duvet so I strongly recommend shortening this to avoid other customers incurring similar injuries!

Phoebe Std Bedstead 3' - We waited a longer time than we had been lead to believe for our order to be ready for delivery

I am so sorry to hear that your order took a little longer than expected, only to find that there was a mark on one of the mattresses. Someone from our Customer Service team will be in touch to discuss this further.
With best wishes
Sally @ Feather & Black

Phoebe Std Bedstead 6' - Consistently excellent service ( i have bought three beds plus mattresses plus bedside tables from Tottenham Court Road branch. Always super-efficient)

Phoebe Std Bedstead 4'6" - The lady in store offered very impressive customer service! We bought a mattress from furniture village also and your service put theirs to shame. Thank you. The guys that delivered the bed were also very helpful and pleasant.

Phoebe Std Bedstead 5' - Overall good as a problem was dealt with quickly. Otherwise good products, competitively priced.

Phoebe Std Bedstead 3' - cant fault it at all, the delivery guys were excellant to, turned up on time, took their shoes off at the door and removed all rubbish, fantastic lads

Phoebe Std Bedstead 4'6" - As Above

Phoebe Std Bedstead 5' - Delivery arrangements were poor. Next time i will buy from John Lewis; with this company it is possible to specify delivery day and time

I am so sorry to hear that you had some problems arranging the delivery of your order. I have spoken to the delivery company and I understand that the depot Manager did speak to you personally to arrange your delivery and did try to accomodate your request as far as they could. John Lewis do have their own delivery fleet which does allow for more flexibility whereas we are reliant on third party delivery companies. I did contact you directly yesterday in order to get a little more detail so if you would like me to look into this further for you, do please let me know.
Kind regards
Sally @ Feather & Black

Phoebe Std Bedstead 4'6" - The service we received in the shop (Harrogate) was excellent (we arrived during a power cut, but the staff found torches and gave us a glass of fizz and we managed to find what we wanted), but delivery was rather slow and uncertain (we were told various dates before the beds actually arrived).

Phoebe Std Bedstead 4'6" - Lovely sturdy bedstead in a gorgeous colour. Delay in delivery. but a wonderful addition to the room.

Please accept my apologies for the far from perfect experience you have had. As you say, there was initially some confusion over when your order would be ready for despatch to our delivery company. To then receive a wardrobe that was faulty which meant a further delay would have just added to your overall disappointment. I would like to send a little something to you as a gesture which I hope will go some way to conveying how sorry we are.
With best wishes
Sally @ Feather & Black

Phoebe Std Bedstead 5' - Love the colour and quality of the bed .and excellent value in the sale.

Phoebe Std Bedstead 5' - Good speedy responce to our order.
Goods delivered one week early by considerate workteam.

Phoebe Std Bedstead 4'6" - Surprisingly well made with close tolerances

Phoebe Std Bedstead 4'6" - Although the item I ordered was not quite perfect, this company provided a first class, outstanding follow up service that meant that the issue was quickly resolved to my complete satisfaction. I was extremely grateful and impressed with the efficient and friendly service I received.

Phoebe Std Bedstead 4'6" - Very poor customer service in hanpsteqd store, very poor regarding delivery dates cancelled and delays

Thank you so much for taking the time to discuss your feedback with me today. This sort of service is not what we aim to provide for our customers and your feedback will be passed on to the relevant people. Again, please accept my sincere apologies.
With best wishes
Sally @ Feather & Black

Phoebe Std Bedstead 4'6" - very good value bed.

Phoebe Std Bedstead 5' - Friendly service in the store. Helpful delivery service.

Phoebe Std Bedstead 4'6" - We would really have appreciated the bed being assembled on site.

Phoebe Std Bedstead 6' - Great price.

Thank you so much for taking the time to give us your feedback. I can see from the notes against your order that there was some confusion over the delivery and I do apologise for any inconvenience this caused.
With best wishes
Sally @ Feather & Black

Phoebe Std Bedstead 6' - very good quality

Phoebe Std Bedstead 6' - I'm very pleased with this product, just as it was described and as the photo looked on the website. It's luxurious to sleep in!

Phoebe Std Bedstead 5' - Excellent

Phoebe Std Bedstead 5' - Great service and attention, thank you.

Phoebe Std Bedstead 5' - As Above

Phoebe Std Bedstead 4'6" - Very well pleased with the bedstead.

Phoebe Std Bedstead 4'6" - great staff - very helpful

Phoebe Std Bedstead 4'6" - excellent quality, easy to put together, looks fabulous in our daughters bedroom

Phoebe Std Bedstead 4'6" - The only complaint is that the foot of the bed has protruding ends that stick out way beyond the mattress and when walking round so easy o catch your shins on them. du

Phoebe Std Bedstead 5' - lovely bed, great quality and well described on website

Phoebe Std Bedstead 6' - It was okay. The delivery drivers were lovely though and waited an extra 30mins.

Phoebe Std Bedstead 5' - Wonderful bed, great price and easy to assemble, looks great!

Phoebe Std Bedstead 4'6" - As Above

Phoebe Std Bedstead 4'6" - Very good all round

Phoebe Std Bedstead 5' - Unfortunately the headboard arrived damaged and I am still waiting for a replacement.

Phoebe Std Bedstead 5' - Products good but spoilt by appalling delivery service.

Phoebe Std Bedstead 5' - seems well made. Good price

Phoebe Std Bedstead 3' - As Above

Phoebe Std Bedstead 5' - quality seems excellent - v good value

Phoebe Std Bedstead 5' - Many thanks

Phoebe Std Bedstead 4'6" - As Above

Phoebe Std Bedstead 4'6" - The service in the shop was excellent. Really well informed and helpful. However, the delivery experience was awaful. The first bed was left with greasy black handmarks on the bed and the mattress, after a couple of weeks a replacement arrived only to be damaged once the box was opened...three weeks after that we finally took delivery of a clean and undamaged bed. The delivery service does not reflect well on Feather and Black.

I agree that we have not communicated with you as quickly as we should have and this is inexcusable. When something goes wrong with an order we should be contacting you the same day to get a resolution. We take your feedback very seriously and have taken this on board for our internal improvements.
Very best wishes
Hatty

Phoebe Std Bedstead 3' - As Above

Phoebe Std Bedstead 5' - As Above

Phoebe Std Bedstead 4'6" - beautiful thank you

Phoebe Std Bedstead 3' - The service from feather and black was great in the store, however on purchasing the items i found i had to wait over 6 weeks for them to be delivered just because the cheapest item (mattress) was not in stock.
I received a phone call from F and B to inform me the items were in and going to the delievery company, however it then took around a week for the delivery company to contact me and i had to contact F and B on several occasions to chase (i was going on holiday the following week so needed to arrange the delivery quickly).

Phoebe Std Bedstead 5' - Good quality, easy to assemble and we got it a great price. Couldn't be happier.

Phoebe Std Bedstead 5' - Sevice was professional

Phoebe Std Bedstead 3' - A simple and attractive design which was just what we required

Phoebe Std Bedstead 6' - Looks great, very good colour.

Phoebe Std Bedstead 5' - The bed has a scratch. I wrote down a note on the delivery note and sign for it. I am still waiting for a call from Feather & Black!!

Phoebe Std Bedstead 5' - As Above

Phoebe Std Bedstead 4'6" - A number of things initially went wrong with this order, but I was impressed by the determination of the Customer Services Manager to resolve the problems once they had arisen

Phoebe Std Bedstead 4'6" - lovely bed