Highgrove Bed

Highgrove Low End King Warm White - Good

Highgrove Std King Warm White - Lovely bed and easy to build.

Highgrove Low End King Black - Service in the shop was good and the delivery guys were great - quick and efficient.

Highgrove Std King Black - Great service as they hung on to my order until I had moved in to my new home

Highgrove Low End Double Black - This is the 2nd Highgrove low end double bed we have purchased. This one was purchased on behalf of our daughter and her partner after they had stayed with us for a few days and couldn't believe how comfortable it was. The structure of the bed was really sturdy and the bowed lats used in its construction made for a really comfortable night's sleep. We would recommend Feather & Black to anyone. Many Thanks.

Highgrove Std King Black - Very sturdy and quit for a metal frame, excellent value for money

Highgrove Low End King Black - very comfy bed frame (after mattrass was added), easy to assemble with the help of a 6 year old!

Highgrove Std King Warm White - lovely bed excellent quality

Highgrove Std Double Warm White - Unfortunately several of the plastic joints for the wooden slats split when we put together the bed. We requested replacements which arrived promptly but they supplied the wrong joints. I am about to contact them again to request the correct joints. This bed was a replacement for a similar bed bought recently from a competitor and is of superior quality (other than the plastic parts).

Highgrove Low End King Warm White - Ordered for a holiday house. Order came in 2 deliveries instead of 1. I wasn't aware of this before i had accepted 1st delivery so had to travel back down to the house for next delivery which was very annoying. 2nd delivery was 40 minutes late of time slot even though i had specified on numerous occasions i had to leave at set time. men that put the beds up didn't tell me there were 2 height slots...they just put up on highest...i wanted lowest so had to spend hours remaking them. F and B ok...but delivery very disappointing.

Thank you for your feedback and our most sincere apologies for this inconvenience. I have read the notes on your account and can see a mattress was moved to a different order due to a delay in stock, in an effort so as not to hold up the other items on your order. In these circumstances, this information should certainly be passed onto you and I apologise for this oversight. The delivery company are expected to contact our customers at least 1 hour prior to their delivery slot and if they are delayed for any reason we would expect them to notify you of this. We would like to offer you a refund on your delivery and assembly charges and a member of customer services will be in touch with you shortly to process this for you. Please do accept our apologies again and we hope you continue to enjoy your purchase.

Kind regards

Vicky Greenwood
Customer Services Manager

Highgrove Std King Black - We had a drama I am afraid - after originally buying the bed from the clearance store in Hammersmith, the one delivered was so badly damaged we had to return. We had paid for delivery. We were then stuck with the mattress which we had also bought (which was fine) in our hallyway for a month whilst we re-ordered, re paid for delivery and waited for the sale item to arrive. Whe the bed did eventually arrive though, the men who put it up and delivered were great.

Thank you for your feedback. So sorry for what sounds like a terrible ordeal! We understand that when selling items through our clearance showroom that they may display signs of wear and tear being quality returns or discontinued products but appreciate how disppointing it must have been to have received it in that condition. I am very happy to hear that you were pleased with the service provided by our delivery company and shall pass those comments along. We would like to offer you a refund on your delivery charge and will be in touch shortly to discuss these issues with you.

Our apologies again

Vicky Greenwood
Customer Services Manager

Highgrove Std King Black - This is not a complaint about the product but the delivery. Was disappointed that delivery firm could only give me a day for delivery and not a time (not even morning or afternoon). On the day of delivery I got bored of waiting ended up having to phone F&B - told to phone the delivery company. They said I'd be contacted an hour before delivery, lucky I didn't go out because they phoned 10 minutes before they arrived.

I am so sorry to hear that the service provided by our delivery partner was not satisfactory. The usual timeslot advised when booking delivery is 8am-2pm but unfortunately they cannot be more accurate at this time as the actual routes are not finalised until the day before delivery takes place. Whilst the crew will contact the customer approximately an hour before arrival, this is only a guide as there are so many external factors to consider such as delays at previous drops, traffic etc. I have discussed your delivery with the carrier and they have apologised for the short notice given on this occasion. I would also like to apologise for the inconvenience caused.
With best wishes
Sally @ Feather & Black

Highgrove Std Double Black - Haven't used it properly yet but it looks and feels good.

Highgrove Low End King Warm White - Helpful when I called but your system, having ordered, was confusing. When to pay, when delivery was to take place, how long would the whole thing take. I was confused.

Thank you so much for taking the time to give us your feedback. We are aware that our communication with customers ordering on the internet is certainly lacking at the moment. It is something that we are currently working on and we will shortly be introducing a series of e-mails to keep customers updated with regards to the progress of their order. Customers who visit one of our showrooms to make their purchase receive a very personal service and it is our intention to provide the same high level of attention to all of our customers.
With best wishes
Sally @ Feather & Black

Highgrove Std Double Black - delivery schedule was nothing like what was advised. Early was Ok but it did cause some problems.

Highgrove Low End Double Black - good range of stock, excellent sales staff and first class delivery service

Highgrove Low End Double Black - Good designs, reasonable prices.
low end option on metal beds would be good.

Highgrove Low End King Black - Heather in the Sunningdale shop was very helpful

Highgrove Low End King Black - its fine

Highgrove Std Double Warm White - Excellent

Highgrove Std Double Black - Please use this space to let us know what you think
or leave blank if not applicable

I'm sorry that your orders were not delivered together as expected and thank you so much for your patience. I'm glad to see that you are pleased with your new furniture and hope that you are now settled into your new home.
Kind regards
Sally @ Feather & Black

Highgrove Std Double Black - Daughter very happy.

Highgrove Low End Double Warm White - Good quality bedstead that arrived in perfect condition. Relatively easy to assemble but does need two people to put together. Looks great, good finish, would definitely recommend

Highgrove Std King Black - Excellent response to our bed being delivered with a small dent. Slight negative that no direct communication about original delivery (we heard nothing from F&B and the first I knew was the courier company contacting me; and they sounded like they'd had no notice about the deliver either).

Highgrove Low End Double Black - Couldn't fault the product . Delighted with the bed.

Highgrove Low End King Black - Easy to assemble and sturdy feel

Highgrove Low End Double Warm White - GOOD DESIGN AND QUALITY EASY TO ASSEMBLE