What our customers are saying about us...

We invite all of our customers to tell us about their experience at Feather & Black. Our level of service is very important to us. Here's a snippet of some very happy customers.

"Great quality furniture and really good offers throughout the year! Can't wait till we sleep in our new bed, once my husband has built it of course!"

Mr Price, Manchester (November 2011)

"I just love all the Feather & Black range. Hope I do win the £50 as I want to continue buying from your company. A single bed for Finn (Age 4) is next. He won't believe his eyes!"

Mrs Dodd-Atkins, Manchester (November 2011)

"The staff at Redbrick Mills were very helpful and friendly. I found the whole service excellent, from ordering to an easy delivery date! I will definietely revisit the store"

Mrs Galbraith, Leeds (November 2011)

"Absolutely delighted! Can't wait to order some more of your beautiful things."

Mrs Hancock, Cheltenham (October 2011)

"Excellent service. Very rare these days!"

Mrs Humby, Solihull (October 2011)

"Very good service. Lovely furniture!"

Mrs Noakes, St Albans (October 2011)

"The staff in the shop were very helpful, giving me time and help to make up my mind. End result - A satisfied customer who will shop again with you."

Mr Gilbert, Edinburgh (August 2011)

"I live on the Isle of Wight and was a visitor to Shrewsbury - Delighted to be offered a free mail order service and will use Feather & Black again!"

Mrs Calver. Shrewsbury (August 2011)

"I thought the service we recieved from the shop was very good. We were not sure about what type of mattress to buy. The staff were very knowledgable about the products. I would thoroughly recommend Feather & Black"

Mrs Mowbey. Edinburgh (August 2011)

"The whole process, purchasing, taking delivery and communicating with your staff has been a pleasure. We would highly recommend your company"

Mr Moore, Harrogate (August 2011)

"Robin, who assisted in store was exceptionally helpful, even standing on a table with a tape measure to help illustrate my ceiling height for context! Delivery staff were also very helpful, providing tips for assembly which I was doing myself. Absolutely delighted with the bed itself. Just moved into my first home and this is the first bed I have ever purchased. The quality is fantastic, now a big fan!"

Mr Diplock, Hammersmith (July 2011)

"Very excited about recieving our new bed! We have been looking for 'just the right one' for a long time! It's perfect, thank you."

Mrs Rowland, Cheltenham (July 2011)

"The service I recieved in Harrogate branch of Feather & Black was excellent. I needed the bed within three weeks and was delighted to recieve it on time. Full marks!"

Mrs Braithwaite, Harrogate (July 2011)

"The delivery team were excellent, extremely polite and considerate. I have phoned the shop to request a 'thank you' to the delivery team. The furniture quality was of a fantastic quality - as I expected!"

Mrs Pridham, Leeds (June 2011)

"The delivery team was courteous and I appreciated the call in advance to tell me when they would arrive."

Mrs Gurney, Milton Keynes (April 2011)

"The sales assistant I spoke to was great, helpful and a credit to you. Thank you."

Mr Hill, Hampstead (April 2011)

"The lady serving us offered my elderly mother a cup of tea whilst I was looking around the shop - my mother and I really appreciated this!"

Mrs White, Hampstead (April 2011)

"Our shopping experience with Feather & Black, from beginning to end was first class. We were never any pressure to purchase, we were given all the relevant information and would certainly recommend this shop to friends & make purchases in the future."

Mrs Robertson, Edinburgh (March 2011)

"The people in the shop were lovely and the men who delivered & assembled the furniture were fantastic, speedy and polite."

Mrs Rogsdale, Harrogate (March 2011)

"Another pleasant experience spending money. Colin, Elaine & Catherine are very helpful, knowledgeable, nobody went for a hard sell, which I like. This is my second purchase & will happily shop again."

Mr Hetherington, Newcastle (March 2011)

"People complain at bad service, but I want to say “Well done, and thank you” to three people at Feather & Black, all of whom made our purchase and delivery easier, better and super-efficient.

We bought 4 super king size beds + mattresses at the Fulham Road branch.  Bart was fantastic, knowledgeable and so helpful when we bought them.  Craig was great at keeping us informed on the progress of the order afterwards.  And Tammy was a star in helping with and expediting delivery.  If the beds and mattresses are as good as the they were, we will sleep well!"

Mr Posansky, London (August 2010)

"Excellent customer service received over the telephone by a very courteous gentleman. Very impressive. Some of the best service i have received in the United Kingdom."

Mr O'Chonogor, London (June 2010)

"I cannot speak highly enough of the service I received from Hannah in your Shrewsbury store. I hate shopping but she made my recent bed linen expedition a pleasure. I ordered by phone Wednesday pm and the items were delivered Friday lunchtime. Excellent! The products are good quality, Hannah's attitude excellent. I am a very satisfied customer."

Mrs Davies, Shrewsbury (June 2010)

"What a great shopping experience. i was served by Jennifer in Milton Keynes. She was helpful without being pushy. I was phoned on the day expected and the delivery team were friendly and helpful."

Mrs Boardman, Milton Keynes (June 2010)

"Excellent service throughout, particularly helpful store staff- informative without any pressure."

Mrs Heywood, Milton Keynes

"The service I have received from Feather & Black has been truly fantastic. I stumbled upon their store in Milton Keynes whilst searching for a new bed. From the moment I walked in to the time I received my bed the staff could not have been more helpful, friendly & more knowledgeable. 10 out of 10, I will be buying from your company again."

Mrs Wilson, Milton Keynes

"We are very pleased with our new bed and have been impressed with Feather & Black's service from start to finish. We will certainly recommend you."